Welcome to GEM IT Solutions

About Us

GEM IT Solutions is the IT arm of GEM (Fiji) Limited. GEM IT Solutions primary objective is to help our customers achieve their business goals with the application of pertinent technology solutions. Our business model combines industry leading technology accreditations, diligent account managers, supported by a large team of experienced technical consultants and engineers. Our success has come from providing our clients with unrivalled technical expertise along with extremely high service levels.
GEM IT Technical Engineers have a wealth of experience in solution design and deployment, and have the confidence in technology required to deliver integrated solutions that meet your business demands. With our comprehensive portfolio of leading technology partners, and our in house expert team of technical resource, you can rely on GEM IT Solutions to meet your business challenges.
We believe in Technology to drive business growth, not just solve a near term issue. Not only are we are passionate about technology, we are also dedicated to customer’s business success. We firmly believe that technology, applied in the right way and for the right reasons will give any business competitive advantage. At GEM IT Solutions, we aren’t interested in selling you a quick fix solution; we are interested in working with you. Wise investment choices are crucial to business success, prior to any investment; whether it is technology based or not, it is imperative to define your business goals, if the investment is not going to help achieve your overall business objective, why invest? Technology is often seen by the business as just a commodity, one that keeps the lights on; we can show you, how, with the right investment, technology will prove to be an incredibly powerful tool for your business.
We are incredibly skilled in working collaboratively with our clients, forming a business partnership where we can apply our knowledge, experience and resources to assist you with your long term business plans, and strategies. We work with small, medium and enterprise companies; assessing business objectives and implementing technology solutions that will help achieve them. Whether your business objective is to reduce overall costs, increase your market share, increase revenues, grow branches or improve customer satisfaction, we will design a technology solution with that goal in mind.

Why GEM IT Solution


GEM partners with global vendors to ensure entire portfolio of products is built and tested to meet the most business demands including user and applications requirements.


Get the industry certified support and customer experience locally. Our support team is backed by the certified engineers and support professionals. We use proven procedures and processes backed by leading service tools to achieve your business objective.


With innovative team and dynamic leaders, GEM continuously identifies emerging challenges and creates new solutions. We embrace and adapt to new Innovation process that engages with customers to solve unmet user problems.


For over 20 years and with customer service experience, GEM has led the IT industry in Fiji with innovative design, high-quality performance, trustworthy service, and highest levels of customer satisfaction.

Our Services

Meet complex business challenges with next-generation, intelligent computing server :
GEM IT Solutions, partners with industry leading server vendor to provide computing servers that maximize operational effectiveness and optimize flexibility at any scale. Focused on accelerated performance, enhanced automation and simplified management, our line-up of servers can help you experience worry-free computing through:

  • Greater IT efficiency
  • Superior IT agility
  • Better IT reliability

Our focused servers are scalable, flexible, efficient solutions platforms with streamlined and intuitive management that can help you meet changing missions and drive business success.
Our Enterprise Solutions Group can help you design servers that should meet your demand and help you to manage, deploy, migrate and train your staff for operational efficiency .
You can take advantage of one of the broadest, most flexible workload-optimized portfolios of server solutions, designed to scale traditional and modern applications with common, standards-based architectures and simplified management.
We provide Infrastructure Services for Virtualization, Application upgrade and migration including emails, database and other applications.
Achieve faster response times and lower your total cost of ownership (TCO) with data center and virtualization strategies designed to match your workloads. From storage, networking and servers to software and beyond, our engineers can design flexible modern architectures from various storage portfolio, delivering a distinct advantage by designing workloads that meets the requirements of your data center.
Meet your specific storage needs from our wide range of solutions:
  • Modern hardware architectures
  • Innovative software tools
  • End-to-end services

Whether you need performance-optimized flash technologies, ultra-dense storage enclosures, traditional or software-defined storage (SDS) solutions, we can help you choose the right options for your organization’s needs.
Our Enterprise Solutions Group can help you to analyze your current storage of your datacenter, plan and customize storage that should meet your business requirements .
Create an efficient, responsive IT environment by virtualizing your entire datacenter. When you consolidate your physical server, storage and networking hardware, you also:
  • Improve asset utilization
  • Lower capital and power and cooling costs
  • Reduce management touch points
  • Accelerate IT service delivery

Combine your current investments with our end-to-end portfolio of VMware®, Microsoft®, Citrix® solutions. Regardless of where you are in your virtualization process, our experts can help you clarify your goals, identify requirements and create a virtualization plan to automate daily operations and unify datacenter management. Our Enterprise Solutions Group can help you size your datacenter for your virtual infrastructure in terms of capacity planning, performance requirements and create a demand for high availability.
Virtualization is not just about servers. Your virtualization journey might start and end with servers, or continue until your entire data center is virtualized. Consider your infrastructure as a whole and rely on us to support you throughout every phase of the virtualization process, from planning and design through implementation and deployment.
Grow and transform your network with future-ready solutions for data center networking and campus networking.
Rapid increases in virtualization, cloud deployments and big data analysis present new challenges for organizations. Partner with us for infrastructure that meets today’s and tomorrow’s business demands with powerful capabilities to virtualize and converge infrastructure and services with flexible platforms, and the freedom to choose from networking options. We can design your networking solutions from core networking , wireless networking to campus and edge. With solutions that range from small offices to large-scale enterprise campus networks, we can provide one-stop shop for a complete, secure, easy-to-manage networking environment that meets your specifications
Our networking solutions help you:
  • Improve network performance
  • Lower data center costs
  • Remain flexible to adopt new innovations
Grow and transform your network with future-ready solutions for data center networking and campus networking.
Improve IT availability and productivity and reduce operational costs with the our Infrastructure management solutions. These agile enterprise systems management solutions help you:
  • Maintain IT flexibility for rapid response to dynamic business needs
  • Drive operational efficiencies that reduce cost
  • Achieve dramatic improvements in IT productivity and agility

Our Enterprise Systems Management give you innovative solutions to ensure that your IT resources always perform effectively. With our datacenter solutions and services, your IT resources remain available anytime, anywhere your business and your customers need them.
Bring in the Experts. Get it right from the start.
Driving IT growth of any kind for an organization requires a thorough assessment of current capabilities and a comprehensive understanding of business requirements. Whether optimizing your existing IT environment or embarking on a transformation, you’ll need a well-defined plan, not only to frame the technology but to develop a rollout that won’t interrupt operations. Leveraging our highly experienced consultants, we’ve helped number of organizations migrate applications, data, and operating systems, implement solutions, and roll out critical infrastructure. When you face a level of complexity that makes you wonder: Do we have time … are we knowledgeable enough to embrace new technology, your GEM Enterprise Solutions Group consultants can help.
We offer :
  • Client PCs Consulting
  • Data center Consulting
  • Virtualization Consulting
  • Storage and Networking Consulting
  • Server Migration Consulting
  • Consulting for applications including Exchange, Mdaemon, Database, Domain, etc
Empower your people and IT with secure, reliable desktop virtualization. Protect vital content, support a vast array of clients and efficiently manage desktops and remote offices for your workforce. For secure, easy-to-manage, scalable desktop virtualization, rely on our cloud client-computing. We can offer an end-to-end virtual desktop infrastructure (VDI) solution designed to transform your digital workspace.
  • Simplify VDI planning, deployment and management.
  • Enable BYOD and securely deliver any Windows application to any user on any device.
  • Add energy-efficient, award-winning thin clients and software to suit your budget, application and performance requirements.

GEM Enterprise Solutions Group can help you consult, plan , deploy and manage your desktop virtualization solution.
Accelerate Windows migration. Benefit from our deep experience migrating Windows Server or Windows client migration.
Tailor your migration path to your budget and IT challenges with our Enterprise Solutions Group. For everything you need — expert consultation, services and software — to create the most successful migration experience.
  • Get help wherever you are on your migration journey.
  • Accelerate migration and minimize business disruption with automated tools and flexible infrastructure options.
  • Keep your migration and IT transformation affordable with flexible financing.

Migrate and modernize your IT. Get on a fast path to modernization with our end-to-end solutions, including expert migration services, sophisticated software, agile infrastructure and affordable cost.
Computing for Tougher Environments.
No matter where you are and whatever environment you are in, you have a job to do and you depend on your computer to keep you productive. With the industry's most secure, most manageable rugged products, you can focus on what matters most. Our Rugged delivers peace of mind with:
  • Real-world durability — We go above and beyond the standards to verify reliability in the real-world situations you face every day.
  • Go-anywhere productivity — Get your job done no matter what with stunning performance, reliable connectivity and outdoor-readable displays.
  • Business-class control — With all of the manageability and security, be confident you are in control of your technology
Protect your perimeter without compromising performance. Secure your network while sustaining performance and simplifying management. We partner with Industry leading vendor and provide next-generation firewalls and unified threat management firewalls deliver intrusion prevention, malware protection, application intelligence and control, real-time traffic visualization, and inspection for Secure Sockets Layer (SSL)–encrypted sessions at the gateway. You can also manage, visualize, analyze, audit and report across numerous appliances deployed all around the world from a single, centralized console, using Dell’s management and reporting solutions. Our network security solutions provide:
  • Better security effectiveness
  • Higher performance
  • Disruptively low total cost of ownership (TCO)
Accelerate mobility without compromising security. Enable greater user productivity and business agility with secure mobility solutions that protect networks, devices and data — while enhancing the end-user experience. We partner with industry leading data protection vendor to provide comprehensive, integrated solutions to:
  • Protect the network, devices and data end-to-end while reducing complexity and risk
  • Eliminate silos by sharing intelligence between key mobile security functions
  • Remove barriers to mobile usage for end users, with transparent security and ease of use
Block threats and ensure compliance. Safeguard your data, meet compliance requirements and enable your business — while simplifying management and controlling costs with multiple deployment options.
  • Protect your organization from outside attacks with an effective virus, zombie, phishing and spam blocker that also helps you meet compliance and e-discovery mandates.
  • Leverage multiple-threat detection techniques, plus a unique worldwide attack identification and monitoring network.
  • Ensure the secure exchange of email containing sensitive or confidential information.
  • Better understand email usage, archive for compliance, efficiently perform e-discovery and audit all mailboxes and access controls to prevent violations.
Rapid increases in virtualization and cloud deployments presents new challenges for organizations. We can assist to design IT infrastructure that meets today’s and tomorrow’s business demands with powerful capabilities to virtualize and converge infrastructure and services with flexible platforms. We can design your network which is open-standards and not tie to vendor lock-in and allow you to innovate on your schedule, with our support. We can design networks which is cost effective, yet efficient without sacrificing your business performance. We work with industry leading vendors to provide you innovative, powerful and stable platform for your datacenter networks.
Our datacenter networking allows you to:
  • Improve networking performance.
  • Gives you flexibility to add devices.
  • Gives you investment protection.
With solutions that range from small offices to large-scale enterprise campus networks, We can provide you a complete, secure, easy-to-manage networking environment that meets your specifications. Our Networking solutions are built to scale with your needs, delivering wired and wireless convergence backed up by our support. Our Campus Networking ranges from industry leading wired and wireless networking vendors ranging from smart managed 1GbE and 10GbE Ethernet switches to wireless access points designed for small and medium businesses to large business who needs enterprise-class network functionality.
Our campus networking allows you:
  • To Simplify your campus networks.
  • Secure your campus networks.
  • Flexibility to add and join devices.
It’s one of the biggest challenges in IT: When you order new systems, new hardware and software, it could be days, weeks, even months before those investments are providing a return.
What value are you getting from systems that are still in the box?
To make your IT investment as productive as possible, as quickly as possible, you need smart planning, bulletproof data migration, and high performance reliability right out of the gate.
We’ve spent over a number of years building a deployment practice to solve this, to supplement your team, efficiently implementing technology — from configuration, logistics, and integration to deployment, and data migration.
Our engineers are trained and they have experienced in this support services. Contact our IT Support services for more information regarding deployment services.
Across the industry, the nature of IT support and maintenance has evolved slowly. At GEM, we have experience in managing customers IT resource including PCs, Notebooks, Servers or Software in system support and repair . You can outsource your IT managed services to GEM and with our capability we will change the way you look at saving time and increasing availability.
We have managed IT services which is flexible to your business requirements and have dedicated technical expertise in different fields to help you manage your IT.
And it’s not just Managed IT Services, we work with you as partner as a reliable and trusted IT advisor. Become a part of the IT support and maintenance revolution with GEM.
Your datacenter runs applications to meet your business demands.
However it takes effort, time to build and manage your applications using industry’s best practice.
We at GEM can help you manage, migrate and maintain your datacenter with datacenter services.
Our Enterprise Solutions Engineers have experience in designing and deploying applications including Virtualization, Active Directory, Domain controller, Email Server, Backup and recovery, high availability and designing DR solutions.
We have helped a number of organizations to move from complex datacenter environments to simplified manageable environments, migration as part of technology refresh, platform migrations, DC migration and consolidations, Remote office-branch office, Windows Migration, Technical and infrastructure support.
We work with leading printing vendors and provide printing solutions that are designed to make device setup easier and faster. These are not your typical all-in-one copier, printing, faxing and scanning devices. Precision engineered to help increase workflow efficiency and provide exceptional image quality, these MFPs are easier to operate, control, monitor, manage and maintain, helping take your business to the next level of productivity and performance.

We provide not only printing devices, but size and provide device that meets your business requirements. Whether outright purchase, rent or lease, we can build solutions to meet your business requirements. We have printing solutions which remains the highest rated company in validated MFP products and is regarded as one of the industry's greatest security innovators. Businesses and government agencies worldwide have come to depend on this level of assurance, which pioneered and for which it continues to set the benchmark.
Our document management solution brings together all existing office practices into a simple process. It has many exciting and practical features that will save you time and money. Our electronic document management enables you to manage all of your business documents in one central location. Whether they are Scanned documents, Word documents, Excel spreadsheets, E-mails, PowerPoint presentations, Graphics, etc., they can all be stored in their native formats within the solution. With its powerful search and retrieve tool that will search the database and display the results instantly, your efficiency will increase and your customers will benefit. You will drastically reduce paperwork within your office by implementing this solution electronically in one central location. With a powerful search tool that lets you search documents instantly , you will save time and be more efficient in obtaining documents.
GEM IT’s Cabling team offers excellence in planning, design, installation and maintenance of structured network cable infrastructure that is flexible and scalable to your business needs.
Our in-house, OEM certified and experienced field technicians, and Project Managers are capable of planning, designing and installing your wired network infrastructure. Once installed, we can also maintain, troubleshoot and upgrade your system as needed. Our services include Cat5E & Cat6/Cat6A/Cat 7cable installations, coaxial cable Installations and fiber optic cable installations as well.
  • Fiber, Copper and Coaxial Cable Installations
  • Networking designs
  • Wireless Infrastructure
  • Horizontal and Backbone Distribution Systems
  • Telecom Entrance Facilities and Termination
  • Communications Rack Installation and assembly
  • Cable Trays & Ladder Racks
  • Cable Management Systems
  • Service Calls
  • Telecom Rooms
  • Cable Removal
  • MATV
We offer Surveillance System Solutions which is scalable end-to-end that integrate with your existing IP network.
Our solutions help protect your company’s key assets, prevent crime, eliminate intellectual property breaches, decrease vandalism, and prevent physical network access.
Our in-house experts design and implement comprehensive video surveillance and access service control systems, combining the best hardware and applications available to keep your facility and assets secure.
Our services include:
  • Video management software
  • Appliance-based network video recorder
  • IP cameras
  • High definition day and night surveillance video
  • Access control
  • Secure remote access
  • Installation and configuration of automated monitoring and video response
We provide Access Control Systems which allows you to control who can enter your facility or certain areas of your building, providing secured access to authorized personal.
Our access controls systems bring you full-featured physical security solutions serving any size facility. Our firm is offers “One-Stop” Access Control solutions. We Offer a full line of complimentary Access Controls products and solutions to meet your specific requirements. Access Control is an enterprise priority, and we are passionately committed to improving businesses and protecting people where they live and work.
Whether you need a complex access control system, or a simple stand-alone device, we have all the products to meet your needs.
  • RF controls
  • Proximity Card readers
  • Facial Recognition Access Control
  • Biometrics Access Control
  • Digital Keypads
  • Electric and magnetic locks
  • Smart Cards (PIV Cards) and Biometrics
We provide a complete telephony solution suits all type of enterprises, from small to large. Our solutions can range from simple PABX solutions to large solutions which requires to handle volumes of calls using our leading dialer solution. These are available for both inbound and outbound process call centers and other business requirements. The smart technology will help you lift the call traffic with limited resources and help you control the traffic with personalized messages and call routing.
Our Telephony solutions helps you solving communication issues from legacy systems to modernized IP Solutions and lets you offer personal touch to your customers.
We have solutions to meet your business requirements.
  • Call Center Dialer
  • Voice Logger
  • Soft Phones
  • IP Phones
To communicate with people, you have to get their attention. Watching TV and using computers has trained us to look at screens for information, so digital signage is a natural choice for reaching large audiences. It’s also better than email, printed posters, and bulletin boards.
  • Bigger and brighter screens.
  • Multiple items displayed on a screen all at once.
  • Scrolling
  • Time & date display
  • Items on display can be changed whenever.
  • Cheaper than printing for big audiences, also green for the environment
Commercial and business establishments often have to cope with heavy load of customers coming for payments or enquiry services. These organizations and many others have found QMS an invaluable facility in serving customers at their payment and enquiry counters. Our Queue Management System allows you to comfort your customers from waiting in the queue to manage the queue with technology and give them extra comfort.

Queue management allows us to solve real life problems resulting from congestion and limited resources. While many situations require only common sense solutions, others call for complex solutions. And very often, you know your problems and requirements better than anybody else. Our Queue Management Solution vendor has developed range of sophisticated queue management systems in close collaboration with our customers.
These Solutions provide a crucial communications channel between Patients and Nurses and other caregivers. These systems are essential because they allow a facility to efficiently provide for the health and safety of their residents in a cost effective manner.

Given that call systems are so important, safety and performance standards have been created specifically for the nurse and emergency call systems used in skilled nursing and assisted living communities.

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