Job Title: IT Tech Support

Location: Suva/ Nadi

Employment Type: Full-Time

About the Role:
We are looking for a reliable and customer-focused IT Tech Support to join our team. The successful candidate will provide technical assistance, maintain IT systems, and ensure smooth daily operations for end-users across the organization.

Key Responsibilities:

• act as the first level escalation point for complex or critical customer issues and inquiries.
• Support Specialists to provide end-user support; providing high-quality corrective and preventative maintenance on HP, Sharp, DELL and other products and solutions supported by GEM IT
• Reporting to the Service Manager and work closely with other GEM IT personnel, Helpdesk Coordinator, Sales Associates, Project Managers, and others.

Skills & Knowledge:

• Strong technical skills, analytical thinking and attention to detail.
• Be a quick learner, and customer oriented. 
• A Clean and valid group 2 Driver’s License is essential.
• Experience in a similar role would be advantageous.

Qualification & Experience

• Diploma in Information Technology, Computer Science, or related field.
• IT certifications will be an advantage.
• At least 1-2 years’ experience in IT support or similar role

What We Offer:

• Opportunity to gain exposure to enterprise-level infrastructure.
• Support in pursuing professional IT certifications.
• Career progression pathway into Infrastructure Support roles.