Job Title: IT Helpdesk Coordinator

Location: Nadi

Employment Type: Full-Time

Key Responsibilities:

• Act as the first point of contact for IT Services issues.
• Log, prioritize, and assign work orders to appropriate technicians.
• Monitor progress to ensure timely resolution.
• Provide initial diagnosis of hardware, software, and network problems.
• Escalate complex issues to specialized IT staff when necessary.
• Keep customers informed about the status of their requests.
• Track performance metrics (response times, resolution rates).
• Identify recurring problems and propose long-term solutions.
• Support continuous improvement of IT service delivery
• Reports to the Line Manager and work closely with the IT Team.

Skills & Knowledge:

• Strong communication and organizational skills.
• Technical knowledge of IT systems, networks, and applications.
• Ability to multitask and manage competing priorities.
• Problem-solving mindset with attention to detail.
• Diploma in IT or equivalent along with Industry
• Certificate: A+ will be an advantage.
• A Clean and valid group 2 Driver’s License and experience in a similar role would be advantage