Job Title: IT Support Officer

Location: Suva/ Nadi

Employment Type: Full-Time

About the Role:
We are looking for a reliable and customer-focused IT Support Officer to join our team. The successful candidate will provide technical assistance, maintain IT systems, and ensure smooth daily operations for end-users across the organization.

Key Responsibilities:

• Provide 1st and 2nd level support for hardware, software, and network-related issues.
• Respond to service desk requests and resolve incidents within agreed timeframes.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Support Microsoft applications, email, and collaboration tools.
• Assist with network connectivity (wired & wireless) and system access issues.
• Perform regular system updates, backups, and security checks.
• Document issues, resolutions, and IT procedures.
• Provide onsite and remote support to staff as required.

Skills & Knowledge:

• Strong knowledge of Windows OS, Microsoft, and common business applications.
• Basic understanding of networking.
• Good troubleshooting and diagnostic skills for hardware and software.
• Strong communication and customer service skills.
• Ability to prioritize tasks and work in a team environment.
• A Clean and valid group 2 Driver’s License is essential

Qualifications & Experience:

• Diploma in Information Technology, Computer Science, or related field.
• IT certifications will be an advantage.
• At least 4 years’ experience in IT support or similar role.

What We Offer:

• Opportunity to gain exposure to enterprise-level infrastructure.
• Support in pursuing professional IT certifications.
• Career progression pathway into Infrastructure Support roles.