GEM IT Solutions is a major Technology vendor in Fiji working with leading companies and brands to transform business operations. We are looking for a highly organised and self-motivated individual to join our team at Suva, as a Trainee IT Support Engineer

Position Responsibility:

• Should be a Tech-Savvy with latest gadgets (Laptop, Desktop, Mobile Devices, Printers, etc)
• Will be working in supervision of Line Manager and Senior Engineers.
• Be a member of customer support team in IT Support and Infrastructure Team.
• Role includes offering Level 1 and Level 2 technical support across a range of customer environments.
• Assist customers with tech support concerns and challenges, and also recommend solutions to address needs they may have.
• Will be required to work inhouse, remotely or onsite.
• Reporting to the Line Manager and work closely with other GEM IT personnel, Helpdesk Coordinator, Sales Associates, Project Managers, and others.

Knowledge / Skills & Qualification:                                                                              

An IT Degree or equivalent along with Industry Certificate.

• 1 to 2 Year of experience required in IT Support Role.
• Knowledge on Windows Operating System, Office application including Office 365.
• At least one Microsoft Industry Certification is required.
• Network Troubleshooting will be an advantage.
• Be a quick learner, and customer oriented.
• Have a Clean Drivers is required.

This position involves working with ICT solutions that includes providing corrective and preventative maintenance on products and solutions supported by GEM IT.

Should you wish to apply than do send:

• A Detailed CV showing your experience in-depth.
• Contact of 2 referee’s
• Picture ID
• Valid active industry certification copies to it@gem.com.fj