ICT Support Technician

GEM IT Solutions is a major Technology vendor in Fiji working with leading companies such as Lenovo, SHARP, DELL EMC, VMWare, and Cisco to transform business operations. We are looking for a self-motivated person(s) to join our team at Suva & Nadi as ICT Support Technician

Position Responsibility:

• act as the first level escalation point for complex or critical customer issues and inquiries.
• Support Specialists to provide end-user support; providing high-quality corrective and preventative maintenance on HP, Sharp, DELL and other products and solutions supported by GEM IT
• Reporting to the Service Manager and work closely with other GEM IT personnel, Helpdesk Coordinator, Sales Associates, Project Managers, and others.

Knowledge / Skills & Qualification:                                                                              

An IT Diploma or equivalent along with Industry Certificate:  A+ will be an advantage.

• Strong technical skills, analytical thinking and attention to detail.
• Be a quick learner, and customer oriented.
• A Clean and valid group 2 Driver’s License is essential.
• Experience in a similar role would be advantageous.

This position involve working with ICT solutions that includes providing corrective and preventative maintenance on products and solutions supported by GEM IT.

If you are looking for a career in ICT Services and you are technology enthusiast, do send in your application for consideration with contact of 2 referee’s and a detailed CV to careers.it@gem.com.fj .