Trainee Support Engineer

GEM IT Solutions is a major Technology vendor in Fiji working with leading companies such as HP, SHARP, DELL EMC, VMWare, and Cisco to transform business operations. We are looking for a self-motivated person to join our team at Suva, as a Trainee Support Engineer

Position Responsibility:

• Be a member of the internal customer support team in IT Operations.
• Assist customers with tech support concerns and challenges, and also recommend solutions to address needs they may have and may occasionally be required to travel out of Suva.
• Reporting to the Service Manager and work closely with other GEM IT personnel, Helpdesk Coordinator, Sales Associates, Project Managers, and others.

Knowledge / Skills & Qualification:                                                                              

An IT Degree or equivalent along with Industry Certificate:  A+ will be an advantage.

• Strong IT skills, analytical thinking and attention to detail.
• Be a quick learner, and customer oriented.
• A Clean and valid group 2 Driver’s License is essential.
• Experience in a similar role would be advantageous.

This position involve working with ICT solutions that includes providing corrective and preventative maintenance on products and solutions supported by GEM IT.

If you are looking for a career in ICT Services and you are technology enthusiast, do send in your application for consideration with contact of 2 referee’s and a detailed CV to careers.it@gem.com.fj .  Application will remain open until vacant roles are filled.